SRK and KBC

Posted: February 16, 2007 in Amitabh, KBC, Shah Rukh, SRK

So SRK has spent a few weeks anchoring KBC. How has he managed so far?

Well, on account of the constraints of the format, it was inevitable that SRK would get compared with AB. I mean, he could not make major changes, so in the bits and pieces, are the comparison points. Which is where we found the irritants.

I mean, why would I want to ‘freeze it’ when I have been comfortable with ‘lock it’??
What is this nonsense about ‘Shah Rukh, mujhe gale lagao’ instead of ‘I want to quit’?

The giving away of the watch by SRK and such extravagances were a bit too much too.

So the early pronouncement was that “its not working with SRK”.

But then the shows went on. And people kept watching patiently. And slowly it seemed like he was getting there. We slowly forgot about the ‘locks’ and the ‘freezes’ were here to stay. Instead of ‘main Amitabh Bacchan bol raha hoon’, we got comfortable with ‘main Shah Rukh bol raha hoon, pehechana mujhe?’!

It is clear that after Amitabh, he was indeed the next best bet. His live programs have shown that he can really relate to an audience, get comfortable with them, get them involved with him, and in short, have them eat out of his hands.

It appears like he is reaching that very stage, in KBC too. The TRPs of yore may never return. But SRK may not be the one to blame for the same. Its the changing times and the changing preferences.

There are fewer people now, who want to sit and watch and Q&A program. In these days of reality shows, people would rather watch song and dance or perhaps a few guys holed up in a house away from everyone else.. ! Who bothers about quizzes? Its for the nerds, it would appear.

For that reason, the TRPs may never return, but the advertisers and the interested audience may yet get their money and time’s worth respectively.

Cricket Musings..

Posted: February 16, 2007 in cricket, Dhoni, Dravid, Karthik, Sachin, Saurav

Few months back, I, like many others, had written off Saurav Ganguly. I did not see him returning back to the Indian team, except if it happened via some political manipulation.

And today, he is not only back in the team, he is one of the most consistent batsmen in the team at this time. So much for the youth brigade in the team, we have all the old stalwarts back. No Raina, no Venugopal Rao, no R P Singh, not even a Kaif. Saurav, Dravid, Sachin sounds like WC 2003 or even earlier times!

And yet, as all of them seem to be in decent nick now, it gives more confidence and comfort for us fans. At least now, if we are 3 down for something, we do not have to feel that its all over. We see hope even at that stage.

Speaking of which, I do not think we have a mature head amongst the latter batsmen – someone who can hold his end, play out the overs, inspite of wickets falling at the opposite end, and try to make a run for victory at the end. Obviously I mean a player beyond our mainstays of Sachin, Dravid, etc.

Yuvraj – maybe? But I suppose he should be a part of our main batters’ list.
Dhoni and Dinesh Karthick show a lot of promise. Whether they can be depended upon, in crisis, and consistently, is something we have to wait and see.

I am talking of players like Symonds, Shoaib Malik, Jacob Oram or even a Russel Arnold. Lets see if a Dhoni or a Karthik or an Irfan Pathan coming down the order can occupy this slot.

On to the World Cup then..

A Remote Retail Business

Posted: February 16, 2007 in entrepreneur, homeindia, startup

When you think retail, you think walk-in, you think proximity. And yet, we are running a retail business where we are thousands of miles away from our nearest customer!

Yes, I refer to our e-retail business, running at Homeindia.com, where we have focused exclusively on customers outside of India. Even today, nearly 7 years after starting this business, it fascinates me that sitting in a small office in Lower Parel, Mumbai, we are selling ethnic Indian products to customers located in far flung areas, all over the world.

We evolved into this. Starting from a pioneering, first of its kind web-to-snail-mail service (“Online Post”) that we launched in 1998, then extending to other services for NRIs, and then to a gifting service for NRIs, and finally evolving into this present state of an e-retailer, catering to NRIs and non-Indians, outside India.

I take the opportunity to share some stray thoughts emerging out of the learnings of our journey of the last 6-7 years:

1. While we could have opened up our store to the Indian customer, it is clear that the customer in India is very different from the customer outside India. A single brand, a single URL will be hard pressed to do justice to both of these customer types, at the same time. From merchandising, to presentation, to pricing, and to the key value proposition offered, these will be entirely different for the two customer types. Even the quality of service that one needs to give to the customer, and which one can afford to give to the customer, varies a lot, between these two markets. As an organization also, this means two different cultures or attitudes, which cannot co-exist easily. So where we see many others attempting to address both of these markets simultaneously, it is our firm belief that we need to be focused to a market, and ensure that we have the best offering for that market.

2. Back in 1998-99, the decision to go NRI or India, was a simple one. There was no serious user base or market in India, and the NRI space certainly appeared far more attractive. Today, one may actually sit back and think – where should one rather be. And of course, each one will come to their own conclusion. For us, it still remains a relatively simple question to answer. The Indian consumer still has a distance to go before he embraces online shopping, especially for products that are otherwise in easy reach of his, in the offline world. There will be some early adaptors, and there will be specific unique product niches, where traction will happen. However on a mass acceptance front, I believe, it is still a while away. On the other hand, the market outside India has got only more attractive. In addition to the NRI, we see an increasing interest in things Indian, from foreigners – Americans, Europeans, etc. With the increasing interest in India, there is an increasing interest in things Indian. And while finding the specific customer/s for Indian products in the large global population may be like finding needles in a haystack, yet, once found, these needles are made of gold and diamond tipped – essentially in terms of what they buy, the transaction size, etc. So the search is worth the while!

3. Depending on the stage of the economic boom (overall or category wise) that one gets in at, an entrepreneur may see a rollercoaster of experiences, or she may not. We have been ‘privileged’ to have seen it all! The Internet curiosity phase of 1998-99 got us tons of invites to seminars and conferences and Rotary Club meetings, as speakers. Everyone was intrigued by this monster called the Internet. Then came the boom phase of 1999-2000. Here we saw investment bankers chasing us, suddenly our own focus shifting from running a business to raising money and potentially making quick, large money. Rajesh Jain and Indiaworld helped raise our emotions (we managed to raise angel funding during those days; also got 2 acquisition offers within one year of getting funded!). Then came 2001 and the bust. A huge anti-climax. Took a while to sink in. Cutting costs dramatically (A/C usage, Internet usage, switching to cheaper dot matrix printers, downsizing team, etc.) and other corrections followed. 2001-2005 was the toughest period. More than once, we thought of winding up the business. And such phases would come and then go! We stuck it out. Did all that a typical ‘startup entrepreneur 101’ course would prescribe. Delayed gratification, working with one’s own hands, going from 2 VPs and 4 Managers to 1 Manager, 7 Executives and 5 peons, occasional challenges of meeting salary dates, etc. We saw it all. Through it all, we kept the faith – for ourselves and for the team that was left. And slowly nudged our way back into the black, conserving the little cash that was left over after the dot com bust. And on to 2005 and a new tomorrow. We just about tipped the tape on the profit line. And that gave us hope to experiment again. We ventured into tradeshows in the US and Canada, we got into high ticket product offerings (bridal wear, etc.) and also some overdue technology investments. This brought us to 2006 and now 2007. The investment climate looking better. An interest in e-retail and India based Internet consumer businesses returning. So we are geared up with an exciting business plan, and hopes of the ‘dyed in the wool’ experience finally giving us another opportunity, to have a shot at growth and leadership in this space. Yes, we could have not asked for more excitement, if we had gone to an amusement park! But I guess these are the realities of being an entrepreneur.

4. A lot of times, we have been asked if our level of customer service, or offering customized clothing, etc. is truly scalable. It is an interesting point, undoubtedly. We have worked hard at converting most of our services into processes, with the necessary checks and balances, and also converted the entire operation into a modular structure. Already we handle a 30:1 level of peak seasonal periods – which means, for periods of time couple of times in a year, we successfully scale to 30 times our average levels. It is on account of the processes that we invested into, even when our size did not necessarily demand those to be in place!

These are just a few thoughts that may make for some debate or discussion here.

I liked Guru

Posted: January 14, 2007 in abhishek, aishwarya, guru, mani, mithun, ratnam

Guru turned out to be a very engrossing film. The pace is racy, there is not much footage wasted on meanderings. It keeps you captivated as such.

They have been crying themselves hoarse trying to distance the story from being Dhirubhai Ambani’s biography. Yet, for those who know the minor incidents also, in his life, it is clear that it is indeed, Dhirubhai’s story, almost to a 90% extent! Including the play on Gurubhai as against Dhirubhai (many times, as a spoken word, you think you hear Dhirubhai, when they are calling Gurubhai!).

Irrespective of what the Ambani family thinks of it, his story is a very fascinating saga. Of a man’s determination to overcome all odds, of a genuine rags-to-riches story, where the protagonist knows where he wants to go, from day one. Its not an accident that lands him in a spot – he goes there by purpose! It might have almost looked like a Manmohan Desai fantasy, if we didn’t know better that the story IS of a real person who lived in this world, and not mere fiction. Makes it all the more believable, then.

Mani Ratnam delivers a power packed punch. Its a beautiful narrative. The scenes spread over nearly 50 years time period, look quite authentic, from Turkey to small town Gujarat to early days Mumbai and to the stadia where the AGMs took place. The combination of A R Rehman and Gulzar is a potent one. The music is brilliant, with a couple of pieces getting your feet tapping, even as you are grappling with your popcorn in the multiplex! I refer to the Barso Re and Tere Bina tracks.

Aishwarya is a supporting star at best. She does not have a very challenging role and perhaps agreed to do the film, for Mani Ratnam, and to get that much time together with Abhishek! On the other hand, in a smaller role, Mithun was very impressive. While we may remember him for his more flamboyant and forgettable disco-dancer portrayals, there WAS a Mithun who gave some brilliant performances, in award winning cinema, early in his career. His Guru performance brings back those memories. Madhavan also has a good small role, but Vidya Balan is kind of wasted.

And of course, it was Abhishek’s film, otherwise. We can all see his rapid improvements over the last 2-3 years. From Yuva to Dhoom to Bunty aur Babli to Bluffmaster and the like. But Guru is his best till date. A very challenging role, as it was clear that he had to match Dhirubhai’s nuances to the hilt. The style of walking, talking, looking – everything. Also some very intense scenes, scenes where his face does all the talking. All of these are well executed. Clearly it is a director’s job in bringing out such a performance, and Mani Ratnam does that so well.

If the film can be faulted, it is in the area of not bringing out the “Gujarat” part so well. Whether its the accents or the apparently folk style of music or some culturally specific scenes, it does not really have a genuine Gujarat feel. Just a superficial one. Some of the dances and music that are supposed to be traditionally gujarati, actually feel like they are from South India. Of course this can only be appreciated by Gujaratis. As for the rest of the world, they will not know the difference, and the part will look “folksy” enough (Here is where the Sanjay Leela Bhansali – Ismail Durbar team brought out such richly authentic Gujarat in Hum Dil De Chuke Sanam). So in the end, that part does not matter so much!

All in all, a highly recommended watch..

Disclaimer: I saw the film before the official engagement was announced 🙂
The film of course, will pick up more traction, as the engagement comes timely during the first week of the film’s release. J P Dutta might have wished this to have happened when Umrao Jaan was released 😉

Wanna see Bollywood stars??

Posted: November 3, 2006 in Uncategorized

So you want to see some Bollywood stars at close quarters? Perhaps use your cell phone camera to click their pictures too?

Hey while you are doing this, how about also praying to Lord Ganesha? That way you manage to see God and the demi-Gods (or Goddesses)also.

So what is the full proof way that I have to suggest? Its simple really.

Just keep track of new movies that are due to release on the Thursday or Friday. And then, for 1-2 days before the release date, camp outside the Siddhivinayak temple in Mumbai, early in the morning. Of course, duly equipped with your camera phone etc. And while you are waiting for the star/s to turn up, you can also pray to the Lord. Yes, after all, before all auspicious activity, you need to invoke Lord Ganesha. And so you do here too..

Once that is done, take a good position and wait. You could see an Abhishek Bacchan walking in or maybe an Aishwarya Rai. They’d be without make up. Usually all serious looking, as they come to pay their respects to the Lord, before the release of their film.

Yes, indeed, its become a fairly routine practise now. Like on Friday morning, if we are to see reviews in the papers, then before that, on Thursday morning, you would see the photo of the star/s at the temple. That predictable, its become now..

Hey, while you are waiting for the big star/s to arrive, you will usually also spot some of the lesser ones, like a Bakhtayar, who is preparing to take the big prize in Nach Baliye – he is doing the rounds of Siddhivinayak temple, each week. There are others as well.

Happy celebrity spotting!

I have been a very vocal fan of Team India as led by Rahul Dravid and Greg Chappell. The initial efforts, the thought process that was going in, was admirable I thought. Something simple like how a player had to be good in at least 2 things out of batting, bowling and fielding, was a very good idea, I thought. Also the youngsters seemed to be responding so well – Dhoni, Pathan, Patel, Sreesanth, Raina, etc. All of them seemed to be thriving in this new environ, it appeared.

So whats gone wrong suddenly? If it was just a 1-2 games loss, I would have not worried. I would trust the long term goals and efforts, and not worry about an occasional loss.

However its gone beyond that now, I think. Today’s game against Australia saw a lack of application in batting, very ordinary fielding for a supposedly young side, and extremely lacklustre bowling, with lots of wides and all.

This does not give me any kind of confidence in the team and its tactics.

Something seems to have gone wrong in the whole planning process. Somewhere there seems to be a lack of confidence in the methods or the players are just not able to cope up with the extent of effort that team Greg Chappel demands. If the sneaked out press report of Chappell’s firing to the team is any indication, there seems to be a disconnect between the players and the coach.

It would be easy to suggest that we change coaches then. But the fact is that the ones who are not delivering are the players on the field. The problem is there and not in the coach or the captain. So close to the world cup, we are in a sad state of affairs, it appears. To make things worse especially for our morale, we are going to visit South Africa and play 5 ODIs at the beginning. I wouldn’t be surprised if we lose 0-5! How will we then prepare mentally from that point on, to the World Cup, is beyond me!

A billion people can only pray.. the playing has to be done by the eleven on the ground, after all… !

The Jerks on the roads…!

Posted: October 24, 2006 in Uncategorized

Three times yesterday, I had a scary experience on the road, for the exact same reason.

I was going up a flyover. It was a one lane road. The speed was decent. As you drive in this manner on a flyover, you don’t expect surprises. So you tend to be looking in the rear view mirror, look to your left or right, veer a bit to the left or right extremes of the lane, etc. And some of which was what I was doing, as I drove up that road.

When all of a sudden, I see these two old ladies, cleaning the street on the side, without any kind of protection (like traffic divertors, etc.). It took me by such a surprise that I would have almost ran over them, if not for a last second switch. Wow..

A nearly same thing happened on one more flyover, only it was not as close a shave this time. Here there were these three chaps, merrily painting the side of the flyover. There IS NO side lane in these flyovers and the lane is almost touching the edge. So when these chaps work on the side, they are ‘on the road’. And at the pace at which cars are going, there is a genuine risk of driving over them. WHY do they not realise this? They are so cool, they work as if they were working in a lab, comfortably without a trace of worry. And for us drivers, there is so much anxiety..

And then on the way back, a similar incident happened, except it was not a pedestrian, but a car. Again, on a flyover, with fast paced holiday traffic. I was in the left lane. There was space between my vehicle and the edge of the road, and a motorcyle chose to pass me from the left. Which was fine. I saw him and kept room for him on my side. When suddenly, I saw a white van parked on the left, perhaps on account of some car problem. But no blinkers, no warning. Since I was off the edge, I had enough time and room to move in a bit and pass the vehicle from its right. But rememeber that motorbike which was coming from my left. Trying to pass me, at good speed, assuming the road ahead to be nice and empty, as it should be, on a flyover. Only to suddenly find a vehicle parked in the front, in the dark of the night, and with very little room to do anything at all, other than try and jam the brakes hard. Which is what he did and came to a halt, a few inches before that vehicle.

Whatever was the problem with that car, why did it have to stop on the side and stay there, on the top of the flyover?? And if it had to, where were the blinking lights??

In all three cases, the culprits concerned (the pedestrians in the first two cases, and this vehicle in the last case) would not even have an inkling to the kind of danger they were creating! They were just so cool, man. I felt like getting down and beating them up. After all, if they want to commit suicide, why don’t they do it some other way, without getting others into trouble??!

“Driver Tales” or “Chauffeur Stories” if you will….

How many times have I seen at parties, the chat veering off to driver idiosyncracies! About how one’s driver is funnier than others’, and how much one is bearing, with one’s driver! And yet, how “he’s an okay guy, so we tolerate him…”!

Often we hear elaborate stories about one’s driver. The extent of observations that one makes about the driver, shows a phenomenal level of interest in that chap that we take. Sometimes more than what we take in our spouses or children!!

So what prompts such thoughts?
I think, most of us are fundamentally, ‘back seat drivers’. And where we CAN help it, we want the car driven exactly as we’d like to drive, even if its someone else who is doing the driving. We do not feel like that at all, when we are in a taxi or in a bus. Somehow the mind adjusts to the fact that, here, we are not going to be able to dictate the way the vehicle is being driven. But as soon as we are in our car, and there is someone else driving, we want to comment on the style, on how to brake as you near the signal, about how to take to the left lane at certain times, about how to avoid the pedestrians, etc. etc.

Driver Tales..

Yes, I think we could actually compile a book with everyone’s experiences. Each of us has so many to recount. We just need to have the topic started and we can make our several contributions to it.

A deeper philosophy behind this?
I think the car is just a symbol. Its our life. We may give some part of the so-called control to someone else. Like we may entrust say, the responsibilities of our finances to someone – perhaps our spouse or an advisor. But we still do not like to give up control. We want to keep telling that person, to do this or do that, etc. And yet, there are times when we realise that this part is out of our control (we are in the cab or in the bus!), and we are relaxed to let that time pass.

In terms of drivers, I have been there and done that (backseat driving, I mean). However now, I have a different attitude. With my current chap, I just made it clear at the outset that I want him to be safe, never to be in a rush, drive comfortably, let me take care of my reading or other work, as I sit at the back, and don’t give me tension on account of the driving.

Many times, I feel that ‘why doesn’t he do this or that?’ as I observe his driving. But I quickly let that thought move out and pass. And resume my work or my other thoughts.

Does my own philosophical analogy carry through in my changed attitude? Perhaps, it does. I have realised that some things HAVE to be delegated. While delegating, you specify your priorities (“I don’t want you to cause tension to me, as I sit back”), but beyond that, you need to have the task get handled by the person to whom you have delegated. Undoubtedly, it will be done somewhat differently than what you would have done. But that you have to accept. It has freed you to do other things – more important to you at the time. And for that, you have compromised, in not having the ‘car driven, the exact way you would want to drive’. But thats a fair swap. He may actually take a better or more efficient route, he may take care of the car better – perhaps your own confidence with your own car might have pushed the car to some dangerous zones. He being an outsourced party, is generally more careful about your car, than you are yourself.

I think the analogy works. And works well.

But nonetheless, there is room for the book, Driver Tales, even if it turns out to be a funny piece, after all!

P.S. Speaking of analogies, with regards to car driving, I have an elaborate theory, perhaps justifying a Doctoral research level work, to relate the style of one’s driving to one’s character or personality. Maybe, I will get to that at some point of time. Meanwhile, if I see a person driving, I do pick up my own pointers about the person, just from that. I have been bang on target so far, in my assessment of the person, as per his driving style… !

As I drive around the lanes of Parel, Lower Parel, Dadar, etc., I pass by lots of areas, that are very typically representing the real middle class of the city. Those households where the earning member is perhaps a diploma engineer working in a textile mill, or a clerk, or a junior executive. Perhaps an average income of Rs. 5000 to Rs. 20000 per month. With kids, elders, etc. all staying together, in small sized flats or chawls.

What I have noticed over the years, is the one common piece of garment that the women wear, most of the time. One would expect this garment to be a sari or a salwar kameez. But indeed, its neither of these two.

What I have seen is that women typically wear what can be described as a nightie or a kaftan. A one-piece cotton garment, that is both sober, as well as cheap, easy to maintain, easy to wear, very comfortable. I would suspect that readymade versions of these may be starting at Rs. 40-Rs. 70 range. Its an amazingly popular piece of garment, and I have been stunned to see its universal appeal in these environs.

An observation so strong that I felt it worthwhile to share it here!

Yes, in spite of what I wrote about my expectations, I had to go and see the new Don anyway. After all, it was Don, it was Farhan Akhtar and it was Shah Rukh Khan. With whatever thoughts I may have had, I had to give them a chance and check the film out. And which I did.

And this is what I felt about it…

That if it wasn’t a remake, it might have been not too bad. As an entertainer.

But because it was a remake, and we had a reference point, we could not help but feel, how it failed to impress!

Amitabh had and has a personality to be a Don. Tall, lanky, smart style of a brisk walk, and that voice – wow – that voice itself, makes such a difference.

Shah Rukh is great for a DDLJ, a KKHH and the like. But a Don NEEDS an Amitabh. Or perhaps an Ajay Devgan (sorry, I keep going back to him; this role would have suited him well!).

Chandra Barot, when he made the first Don, used a rapid pace for the film, at that time. For those times, Don moved almost lighting fast. There was something happening all the time, and perhaps that was the reason for its success. Here, Farhan attempts a similar rapid style, but you get a little lost occasionally.

Boman Irani’s character for example, leaves a lot of questions unanswered. Somewhere in that pace, we miss a few pointers and leaves us with question marks. ** Spoiler – in case you have not see the film ** Like if he was a famous policeman, and whose face would be seen around, would Singhania have not seen it, and known that Bardhan is still around? And then, would it not have been public knowledge, at least with the mafia? Would someone not have attempted to knock him off earlier, then?

The end was the most pathetic one. Obviously it was supposed to be ‘the inspiration’ to make it “different” from the original. But in an over exerted attempt to be different, it turned out to be a terrible one. As you saw people coming out of the theatre at the end of the movie, you saw most heads shaking horizontally, disapprovingly. Thanks to that end.. !

SRK had to say _that_ dialogue like, 10 times in the movie, to get registered, “don ko pakadna…”. Without so many attempts, it would have not been noticed at all, or what?

Again, Kareena is no match for Helen. Bold attempt, but ultimately, did not measure up. The Khaike Paan Banaraswala song turned out to be a group dance of the kind you’d see on Boogie Woogie. In the original, it clearly aided the story and was an amazingly energetic attempt, by the bungling Vijay – the rustic village boy!

As I said at the outset, if there was no comparison to be made, we might have yet come out of the film feeling like we saw a fun entertainer. But with the unavoidable comparison, you have to feel sorry – that it clearly did not measure up!!