Posts Tagged ‘resorts’

I have been an owner of a Sterling Holidays Timeshare vacation plan, since about 1996-97. I have also opted for the RCI extension that comes with such timeshares, and have used the RCI membership for many a holiday, both in India as well as outside India, over these years.

For a long while in between, Sterling Holidays was in deep financial trouble, and I was wondering if my so-called 99-year membership plan, was going to die an early death. Somehow Sterling resurrected themselves, and stayed in business, and I could continue to get some benefit out of my membership.

Except for the initial 1-2 years, I have not used Sterling Holidays to actually stay at a Sterling resort.

Most of the holidays I have used are with RCI membership and at locations, outside of the Sterling resorts, and few times, outside India as well.

It has been a reasonably rewarding experience over the years, which is what you expect out of a timeshare membership.

In recent years, RCI has been constantly increasing their fees, and the exchange fees as well.

The RCI membership being of a shorter term nature each time, they have the right to revise their terms periodically, and I have accepted these changes over the years.

I have valued the fact that it is so simple to get a holiday set up.

1. Ask Sterling Holidays to deposit your week into RCI – a quick and simple affair.

2. Look for and find the RCI holiday you like. Get it, pay for it, and you are done.

The ease of usage, and the variety of RCI resorts that one had access to, still kept me going with RCI, in spite of the increase of their fees.

Recently however, when I was trying to follow the above-mentioned steps, I ran into problems with Sterling Holidays.

Here’s what happened:

1. I asked RCI to deposit my week from Sterling, as usual. They initiated the process.

2. Couple of days later, I get intimation that they could not do so, as Sterling had regretted the same.

3. I checked if I had paid my annual charges to Sterling, and I concluded that I had paid. So there should not have been any issue.

4. I waited for Sterling to get in touch with me, for reasons why they had denied the deposit of the week. NO such intimation came. I could have kept waiting for ever! Don’t think this regret from their end, triggered any process, to get in touch with their member..!!

5. Finally I got in touch with Sterling, and I was informed that I had to pay another charge now, when I am depositing the week. This was a new, new thing that had never happened before, and for which I had not got any prior intimation, so I was naturally not happy about it.

6. I asked them for details, which they provided on phone, and briefly on email, as this being a new process that they have initiated from April of this year, etc. etc.

7. So my point simply was:

– why did they choose to wait till I am depositing my week, to inform me about this??

– why is it not on any public platform, like their website, or their FB page?

– why was it not conveyed via email to the many members, or via a print circular?

– was this a trivial change? I am sure MANY members deposit their Sterling week, and claim a holiday via RCI. So if there are changes to the terms, and not an insignificant one at that, isn’t it their duty to intimate members proactively, when they initiate the change??

– more importantly, do they have a right to do this at all? There is a certain contract in place, where a fixed amount had been charged, and where a certain small, annual fee was expected to be paid thereafter. But each time you took a holiday via RCI, Sterling could charge you a certain extra – is that even allowed as per the contract?

– if so, how come for so many years, they never charged, and they are beginning to charge only now??

– and if they have charged a sum x this time, can they on their own whim, increase the charge to 2x or 3x in coming years?? After all, as they say, “terms and conditions are subject to change”! You have already paid the initial sum for purchasing the timeshare, now where can you go, except keep giving in to their demands like this??

8. The moot question at this point is, if a Timeshare membership in general, and a Sterling Holidays membership in particular, even worth taking?? If they retain the right to “change terms and conditions”, whatever it is that they promise through ads like the following one, can only be a lure to get you in. Thereafter, they could spring a surprise on you, and ask you for more money?!

sterling_ad

9. Most importantly, does the economics of Timeshares work out then? Say, one takes a decent vacation only once in 3 years. Then, one is still paying annual fees to Sterling, annual fees to RCI, then an exchange fee to RCI when you take the vacation, and now the newly introduced additional fee to Sterling, to enable you to deposit the week, to RCI. All that against the cost of just booking a hotel and staying there? Is it viable or interesting at all?

If not, WHY WOULD YOU LOOK AT TIMESHARE AS AN OPTION AT ALL??

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